Just hoping my bike runs and is not damaged when I get it back.
They work on bikes only when you complain about them having them, then they charge you 3 to 4 times what the work should be on top of their $100/hr labor. I will never go back, and I will tell everyone I can everywhere to run the other way from Alamo Cycle Plex. I say HELL no, and am told that my current total is $850. Says they should have it done in 3-6 days.Ĭalled back 12/21, told that I need a new front tire (which was not mentioned during initial $100 identification of issues). She said she would call back (and did! first promise kept!) but fails to tell me the cost of the battery. The girl (rosa?) did not offer even the slightest empathy or explanation, just offhand "oh sorry" and general brusqueness as she says it will cost over $600 to change fluids and shell still have to price a battery. Was finally called back the next day on 12/15. He took my name and number (despite them having called me) and promises to track down my paper work and call me back. Someone else picks up and asks why Im calling. I missed a call and called right back, was promised by the guy who answered that he would find who called me. (thankfully had found another means of transportation) When I called, the voice mail box was full.
Summary: Dishonesty in scheduling/expectations, did not look at my bike until I called and complained, extortionate rates, promises made and expectations set by representatives I spoke to were broken or untrue 4 out of 5 times.Ĭalled 11/1/16 for an appointment, was told the soonest they could get me in was 11/15, and to tow the bike there before that so they could start working on it as soon as their day started on the 15th.Īfter towing the bike there ($75) and filling out all paperwork, the girl at the desk mentions casually that they may not get to it for up to a week and a half, breaking the appointment I was promised by at least another 3 weeks (I would have gone elsewhere as I needed my bike to commute). (it had been running fine) Go ANYWHERE else. TL DR: After keeping my bike for over a month past my appt without looking at it until I complained, they charged me $850 to swap fluids and replace a battery on a bike that had just been sitting in a garage for a year.
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